Your orders are hand packed and prepared by a couple of our friendly staff. We will try our best to have your order ready to go and posted within 2 business days. If in the event there is a problem delaying your order, we will give you a call or send you an email to notify you as soon as we are made aware.
Sometimes items sell out before we can update our computer systems - and may need to order in more stock from our supplier. This typically takes 2-3 business days to reach the store, at which point your order is posted. If we run out of your item, we'll happily offer you a replacement, or arrange to refund your money. If you're after an item, and urgently need it ready to go, we recommend giving the shop a call to ensure your item is in stock. Feel free to ask us to put something aside for you, and to prepare your order for quick posting. We can be speedy!
For larger items, we may use a courier company - your tracking number will therefore include the name of the courier company (which often offer tracking on their website) and your consignment number. Delivery by road frieight can take between 2-10 business days depending on your location in this case.
We offer a standard $9.95 flat rate for all small items - clothing, accessories, parts, etc. Larger items attract higher rates. You will see the total postage cost upon check out.
Customer Service Policy
Ivanhoe Cycles Megastore is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange, Returns, and Refunds Policy
Those knicks just don't fit quite right? Give us a call if you'd like to exchange for a different size. You can send your pair back to our store - Australia post offers $7 prepaid bags which will do the trick for minimum expense. Provided your desired size/colour/item is available, our friendly staff will arrange to have your replacement put aside and sent out to you as soon as we receive your original order.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please